You must return all accessories and product component parts. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. In addition, your product must not contain any types of federally illegal substances. Finally, you must ship your product with an RMA number. TAO Vapor reserves the right to not process any returns if the conditions of this Return Policy are not fully met.
Returns of any defective products are entitled to a replacement only during the warranty period and in accordance with the TAO Vapor Return Policy.
Damaged/D.O.A or Incorrect/Incomplete Orders
If you receive an order that was damaged, incorrect or incomplete, please contact us immediately.
Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied and exclusion from our return/exchange policy.
We accept returns of all unused/unopened products for 30 days following receipt of your order. Simply send the item(s) back to TAO Vapor for a full refund (less a 15% restocking fee and any shipping costs).
You can find this form at the link below. Note - You are required to create an account in order to view and submit an RMA request.
Do not attempt to ship products to TAO that contain illegal substances in them. This will void any warranty and your product will be immediately discarded.
Step 1: Log into your account and click on the RMA link on the left column of your admin panel. Complete the form to receive your RMA (Return Merchandise Authorization). Once your RMA is approved, you will download your RMA and move to step 2. **Please note it can take up to 24 hours to process your RMA Request.
Step 2.: Gather product along with all parts including attachments & tools along with any instructions. DO NOT ATTEMPT TO SHIP ANY CARTRIDGES THAT CONTAIN ILLEGAL SUBSTANCES. YOU MUST CLEAN BEFORE SHIPPING.
Step 3: Pack everything in a standard shipping box. Pack the items to be returned securely using the original packaging material (if possible). Inside the box, include your RMA.
You MUST clean your product's chambers ensuring no illegal substances are found inside. Scoop out any excess product and wipe down with an alcohol swab or similar cleaning item. If you choose to ship items back to TAO with illegal substances in them, you will void your warranty. You are responsible for shipping your item back to TAO VAPOR. You must ship in an appropriate package that will not be damaged, torn or accidentally opened. We recommend shipping your package via USPS First Class - this will offer you free tracking services and will typically be lowest price.
Once we receive your RMA, our engineers will review the product and make a determination. This typically occurs within 48 hours after your product is received. You will be then notified by email.
If you have additional questions, please contact Support at 866-420-4209 Monday through Friday 11am - 6pm CST.